Refund Policy

1. Refund Scenarios

We offer refunds in the following circumstances:

a) System Failure

If you experience a persistent technical failure or system outage that prevents you from accessing the core features of the Service you paid for, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.

b) Quality Issues

If the Service fails to deliver the core functionality promised on our plans, such as an ongoing inability to create notebooks, generate summaries, or use AI notebooks, and we cannot fix the problem, you may be eligible for a refund.

c) Billing Errors

If you were charged incorrectly, charged twice for the same billing period, or charged for a plan you did not purchase, we will correct the error and refund any overcharge in full.

2. Refund Timeframe

To be eligible for a refund, you must submit your refund request within seven (7) days of the charge date for the billing period in question.

Once your refund is approved, the refund will be processed back to the original payment method you used for the purchase. Please allow five (5) to ten (10) business days for the refund to appear on your account, depending on your bank or payment provider.

3. Conditions for Refunds

Refunds are not available in the following circumstances:

• Requests submitted more than seven (7) days after the charge date.
• Purchases made through unauthorized or fraudulent means.
• Usage of the Service that violates our Terms of Service.
• Changes of mind where the Service was fully functional and delivered as described.
• Partial billing periods after a subscription has been cancelled, unless required by applicable law.

Free plan features and promotional credits are non-refundable and have no monetary value.

4. Handling Abusive Refund Requests

We take the integrity of our refund process seriously. Repeatedly requesting refunds without a valid reason, or attempting to misuse the refund policy, may result in the denial of future refund requests and, in serious cases, the suspension of your account.

Each refund request is reviewed individually on its merits, and our support team will work with you to resolve any genuine issue fairly and promptly.

5. Alternative Solutions

Before requesting a refund, we encourage you to reach out to our support team. In many cases, we can resolve the issue you are facing without the need for a refund. Depending on the situation, we may offer:

• Technical troubleshooting and assistance.
• Extensions or credits to your account for future use.
• Adjustments to your subscription plan to better suit your needs.
• Guidance on getting the most out of the Service.

To submit a refund request or ask a question about this policy, please contact us at hello@jerrizz.com, and our team will be happy to help.